Return policy
At Minimal Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.
By placing an order on https://minimalstore.co.uk/, you agree to this Return & Refund Policy.
Returns
You have the right to return your item within 14 days of receiving your order, in accordance with UK consumer protection laws.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. We reserve the right to refuse returns that show signs of use, damage, or alteration.
To initiate a return, please contact us at Fahad.jafrii@icloud.com with your order number and reason for return. We will provide instructions on how to proceed.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or customisation reasons. These may include:
- Personalised or custom-made products
- Perishable goods
- Intimate or hygiene-related items
- Gift cards
If you are unsure whether your item qualifies for return, please contact us before sending it back.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5 to 10 business days. Processing times may vary depending on your payment provider.
Original shipping costs are non-refundable unless the return is due to our error or a defective product.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Please include clear photos of the item and packaging so we can resolve the issue quickly.
If the issue is confirmed, we will offer a replacement, refund, or appropriate resolution at no additional cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service, as we are not responsible for items lost in transit.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please first check with your bank or payment provider. If the issue persists, contact us at Fahad.jafrii@icloud.com for assistance.
Contact Information
For any return or refund inquiries, please contact:
Minimal Store
Website: https://minimalstore.co.uk/
Email: Fahad.jafrii@icloud.com